British Turtleneck Woolen Sweater

Due to the unique products we offer and our continuously low prices, all our items come directly from the manufacturer. All orders are shipped within 48 hours of you placing the order.

The typical delivery timeframe is between 3-5 working days when ordering the most popular products. However please do allow 7-20 working days for delivery on all of our products, however, these may arrive sooner.

All orders are shipped with a tracking number so that you can track your product every step of the way. Some packages may be faced with delays beyond our control such as customs or postal delays.

Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the very highest levels of responsiveness to you at all times. If you haven't received a shipping confirmation email with your tracking info within 3 days then feel free to get in touch.

Order Cancel

Your order can be cancelled or amended within the first 48 hours of purchase. Orders cannot be cancelled or changed if they have already been shipped and so in this case please follow the returns policy below. Refunds will not ordinarily be issued for non-delivery for items showing as delivered to the address provided.

Returns

We are able to offer a full refund on any faulty products returned to us within 30 days of purchase. The cost of returning your item to our address is at your own expense. If you wish to return an item for other reasons the return must be returned within 14 days of delivery. All returns must be requested through email. Please contact us on live chat or contact us page.

To be eligible for a return your item must be:

• Unused and in the same condition that you received it. It must also be in the original packaging.
• Received by us within 14 days of item delivery. If the items are not received within 14 days unfortunately we cannot offer a refund.

Refunds 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval of your refund. Then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary.